GENERAL TERMS & CONDITIONS OF CONSIGNMENT

Last modified November 2024

 

The general conditions of consignment of the One Soul Many Stories company govern the relations between the client, hereinafter referred to as “the seller” and the company One Soul Many Stories (OSMS). The General Conditions of consignment have a contractual value. The company OSMS allows the seller to consign one or more items, which will then be put on sale in the next pop up event. 

 

ARTICLE 1: CONDITIONS OF CONSIGNING AN ARTICLE 

The consignment of an article is free and open. The seller must have legally come into possession of the articles he is consigning and these must comply with the law and regulations in force on the day of the consignment. The seller is responsible for the quality of the articles consigned and must be able to prove/certify its authenticity (Luxury goods) if requested by OSMS or the buyer (certificate of authenticity, purchase invoice…). In the event of a hidden defect or missing/modified part of the item, the seller must reimburse or at least compensate OSMS, or the buyer directly. 

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To allow a better turn around of sellers, consecutive consignments will only be possible if the selling ratio exceeds 50% at the previous sale.

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OSMS reserves the right to: 

- Refuse the articles presented, in particular if the articles do not meet its quality, safety or price requirements or if its authenticity cannot be verified. 

- Cancel the contract and withdraw without notice from the sale, by informing the seller as soon as possible, any article for which the company OSMS has doubts about the origin or the identification of the presumed owner or any article presenting a defect not indicated during the consignment and which will make it unfit for sale under the quality conditions required by the company OSMS. In the event of non-conformity of the product, the seller has 7 working days to recover it. After this period, it will automatically be given over to our chosen charity. 

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ARTICLE 2: CONSIGNMENT SERVICES & CHARGES​

Consignment bookings should be made online exclusively during the given booking time period.

 Whatsapp or email requests will not be accepted.

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• Drop Off Service - Free of Charge

Maximum consignment of 40 pcs listed on the depot list

Seller is responsible for completing and sending his consignment list to OSMS no later than 72hrs prior to his appointment. Appointments will only be confirmed upon receipt and approval of the list.

Drop off will only be possible with a confirmed booking by OSMS and a completed list. Unannounced drop offs will not be accepted.

Drop off by a third party / courier company is possible but will need prior agreement by the OSMS team.

During drop off, each item will be carefully checked.

Unselected items will have to be taken back immediately. In the case of third party/courier delivery,  items not selected will have to be picked up within 2 days following an email notification from OSMS or will be returned by courier. A fixed return fee of SGD 20 will be charged to the seller and deducted directly from the seller's sales or paid by the seller at the end of the contract if the sales don't cover the fees incurred.

 

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• Prestige Service - SGD 108

No limit in the number of items consigned

Seller is responsible for booking appointments with the OSMS team and for giving a rough idea of the number of pieces that will be sorted out so the right amount of time is allowed for the service.

The OSMS team will come to the seller's place of choice to sort out items, carefully check quality and cleanliness and select the relevant pieces for the sale.

The OSMS team will complete the consignment list during the appointment and will send a copy to the seller within 2 days following the pick up. 

This all-inclusive service is charged SGD 108 deductible directly from the sellers' sales or to be paid by the seller at the end of the contract if the sales don't cover the fees incurred.

This service includes the return by courier of unsold items to the seller after the pop up. 

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Drop off time allowance for OSMS team to check and select items listed on the consignment list (except for Prestige service):

up to 10 items = 20 min

10 - 20 items = 30 min

20 - 40 items = 1 hour

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For Prestige service only:

40 - 60 items = 1.5 hours

60 - 80 items = 2 hours

80+ items = 2 hours +

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OSMS reserves the right to refuse the selection of items outside of the consignment list. Only a very limited amount of extra pieces can be checked during drop off/ pick up and only if time allows.

OSMS reserves the right to reject any items not fitting the quality requirements listed below:

• Items not previously consigned and returned by OSMS

• washed and ironed 

• no odour (damp, cigarette, dirt...)

• without holes, stains, or pilling

• not faded, declawed, felted

• with closures (zips, buttons, snaps, scratches ...) in perfect working condition

• no deteriorated seams, hems

• brand, size and care labels present

• prints and logos in their original condition, neither damaged nor cracked

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Product should be in a proper condition based on the Condition Rating below:

NEW WITH TAGS / IN BOX

Item is brand new, current or recently bought and has never been used. Item comes complete with all store-bought inclusions: original labels, tags attached, authenticity card and gift packaging in pristine condition (i.e., presentation box is in mint condition with no dent or stains/mould). The item is considered to be in giftable condition. 

AS NEW

Item has been kept unused or is in pristine condition with no modifications done and looks nearly new with no visible scratches or marks on surface and hardware. Clothing pieces are in original store-bought condition and never altered.

GENTLY LOVED

Item shows slight signs of wear, with slight scratches or marks on surface and hardware. Clothing pieces may have some slightly visible signs of wear/pilling/pulls and/or might have been slightly altered.

VINTAGE

Item shows some signs of wear / age with some scratches or marks on surface and hardware. Clothing pieces may have some visible signs of wear/stains/pilling/pulls and/or the item might have been significantly altered or missing minor buttons/hooks.The item  but still has value due to its brand, model, cut, etc.

LAST CHANCE

Item is in overall good and usable condition but shows obvious signs of wear/defects, such as some discolorations and visible scratches or marks on surface and hardware. Clothing pieces have visible signs of wear/stains/pilling/pulls/tears or missing obvious buttons but can still be worn or mended.

OSMS reserves the right to reclassify an item following the checks.

 

ARTICLE 3: CONSIGNMENT CONTRACT 

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A consignment contract is given to the seller consigning one or more articles. 

A processing time of 15 working days may be applied before the contract is sent to the seller. 

This consignment contract mentions: 

- The name and first name of the seller 

- The seller's email address 

- The seller's phone number 

- The seller's nationality

- The date of the consignment

- The end date of the consignment period

- The description of the items consigned 

- The amount that will be paid to the seller following the sale of the item.

- Approval for the participation in the sales operation (20% off selling price for unsold items) on the last day of the pop up, from 2pm onwards.

- Payment method of the sale (Bank Transfer or Paynow)

​Contract must be signed by the seller at least 10 days before the start of the sale. 

Only one round of changes on the contract only will be possible​

By signing the contract the seller acknowledges that despite OSMS vigilance and recommendations of handling and fitting to its customers, items can get stained and/or damaged during physical pop up sales. OSMS cannot be held responsible in that case as this is the nature of the services provided.

 

ARTICLE 4: FIXING OF THE PRICE

OSMS appraise the item and suggest a price for it. This price, if accepted by the seller, is approved and signed for on the consignment contract. This price corresponds to the amount that will be paid to the seller following the sale of the item and includes OSMS' commission as follow: 

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Selling price of the item           OSMS pays the seller (net price)

0 - S$88                                      50% off the selling price

S$89 - S$499                              65% off the selling price

S$500 - S$1499                          70% off the selling price

S$1500 +                                    80% off the selling price

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The seller has the right to refuse or renegotiate the net price suggested by OSMS. If both parties cannot agree on a price, the item will be returned to the seller.

Changes to the contract will be limited to one round only. More changes will be at the discretion of One Soul Many Stories.

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ARTICLE 5: SALES RECAP & PAYMENT OF THE PRICE TO THE SELLER 

Payment is made within 15 working days from the end of a sale (physical pop up or eshop pop up). The seller will be notified by email at the end of the sale and will receive a Sales Recap detailing the status of each item and the net price due (if the item is sold).

Payment can be made either by Bank Transfer or Paynow, as specified by the seller on the consignment contract. 

 

List of possible status outlined on the Sales Recap:

"KEEP" Items, highlighted in green

These are the items we would like to keep for the next pop up (online and/or physical), if approved by the seller

"KEEP IF PRICE REDUCED" Items, highlighted in red

These are the items we would like to keep for the next pop up (online and/or physical) if price can be reduced as suggested on the recap sales and approved by the seller.

"SELL VIA CFH" Items, highlighted in purple

These are the unsold items we would like to sell through The Circular Fashion Hub at Reduced Price for another 3 months period.

"RETURN" Items, highlighted in orange 

These are the items we will return to the sellers or hand over to hand over to our partner charity SCWO, with the seller‘s approval.

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ARTICLE 6: RECOVERY OF UNSOLD ITEMS 

Unsold items will be returned by courier to the seller during the return time period (approx 5 to 10 working days) notified by OSMS with the recap sales.

Return Unsold Basic: Total net value of the unsold articles not exceeding S$300

A fixed courier fee of $8 will be deducted directly from the sales or charged at the end of the contract if sales do not cover the cost.

Return Unsold Premium: Total net value of the unsold articles exceeding S$300

A fixed courier fee of $29 will be deducted directly from the sales or charged at the end of the contract if sales do not cover the cost.

In the event of items being lost or damaged in transit, OSMS will proceed with the payment of such articles as if it/they had been sold (payment of the net value).

Alternatively unsold items can be picked up during the same return time period at our Storage (Kallang Bahru 339339) or donated to charity. The return fee in that case will be canceled.

Items not collected during the given return period will be donated to our chosen Charity.

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​ARTICLE 7: DURATION OF CONSIGNMENT 

The duration of the consignment period (for selected items) is limited to 6 months and will include a minimum of one pop up sale event (physical event). One Soul Many Stories reserves the right to return unsold items at any time before the end of the consignment period. 

The seller cannot retrieve a selected and approved item within 3 weeks from the start of a sale event.

 

ARTICLE 8: SEARCH PROCEDURE 

If an item does not appear to be sold but it is not found by OSMS after the pop up sale, a search procedure is set up. This procedure can last up to one calendar month. At the end of this search procedure, the article will be returned to the seller if it has been found or paid to him at the price appearing in the consignment contract if it has not been found.

However no payment will be made to the seller in the event of the loss of any type of packaging: dust bags, wraps, boxes, paper bags...

OSMS reserves the right to adapt or modify these general conditions of consignment at any time.